Return & Replacement Policy – Himika Foods

At Himika Foods, we take great care in ensuring that our products are delivered to you in perfect condition. However, if your order arrives damaged, we are happy to offer a replacement under the following policy:

✅ Eligibility for Replacement

Only physically damaged products are eligible for replacement.

Damage must be reported with clear photo or video proof.

The product must be unused and in its original packaging.

📅 Timeframe to Report

You must notify us within 3 days of receiving the product.

Requests made after 3 days from delivery will not be considered.

📩 How to Request a Replacement

Please email us at business@himika.org with:

Your Order ID

Date of Delivery

Photos or videos clearly showing the damage

A brief description of the issue

Our team will review and respond within 2–3 business days.

🔁 No Returns – Only Replacement

We do not offer returns or refunds for any products.

Only a one-time replacement will be provided for eligible damaged products.

🚫 Non-Eligible Scenarios

Damage due to mishandling after delivery

Requests beyond the 3-day reporting window

Minor variations in product color, scent, or packaging that do not affect quality

📦 Shipping of Replacements

Once your request is approved, we will dispatch the replacement within 5–7 business days.

Shipping charges for approved replacements (if any) will be borne by us.

We appreciate your understanding and support. For any questions, reach out to us at business@himika.org.